Customer Experience Design


Customer Experience Design


  • Identify the key value attributes for customers and benchmarking with the competition
  • Guide people to a greater orientation to customer needs, managing high-performance teams and adopting an agile management model
  • Identify the characteristics of customer profiles to understand the keys to managing them in an organised way
  • Design actions to create omnichannel interaction between customers and the organisation using a service blueprint
  • Design loyalty strategies and mechanisms to measure their impact using advanced analytics


  • Methodology adapted to changing customer needs
  • Speed in developing projects and fit market needs better
  • Improve renewal rates and customer share of wallet

Companies Involved